Rooms & Suites
Guest accommodations include luxurious rooms in three-story villas, most with ocean views. Rooms come with marble bathroom and glass-enclosed shower, private balcony/terrace (many with hammocks), double Jacuzzi, marble flooring, individually controlled air conditioning, satellite TV with remote control, purified water, coffee makers, alarm clock, in-room safe, direct dial telephones, hair dryers, mini bars containing all types of beverages, turndown service upon request (standard in suites), iron and ironing board, and data ports (in some rooms).
Deluxe Resort View - 484 sq. ft. One king or two double beds, in-suite double Jacuzzi; private bath with shower only. Additional amenities include flat screen LCD TV with satellite; complimentary unlimited phone calls to Mexico, Canada and USA (certain restrictions apply); complimentary wireless internet access; in-suite digital laptop-size safe; liquor dispensers containing whiskey, rum, tequila and vodka; mini-bar stocked with sodas, bottled water, juices and domestic beer; Farouk Biosilk bath amenities; balcony with chaise lounge, chairs and table. The views are limited and could be partially obstructed. This category does not include any type of ocean view rooms.
Superior Deluxe Garden View - 484 sq. ft. 1 King or 2 dbl beds. Double Jacuzzi, In Room Wine and Fruits. Private Bath with shower only. Balcony most w/ hammock. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk Biosilk Bath Amenities. Bathrobes & Slippers. Digital safe. Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-Smoking rooms available.
Superior Deluxe Ocean View - 484 sq. ft. One king or two double beds; in-suite double Jacuzzi; private bath with shower; balcony, ocean view. Additional amenities include flat screen LCD TV with satellite; complimentary unlimited phone calls to Mexico, USA and Canada (certain restrictions apply); complimentary wireless internet access; in-suite digital laptop-size safe; liquor dispensers containing whiskey, rum, tequila and vodka; mini-bars stocked with sodas, bottled water and domestic beer; Farouk bath amenities; purified water.
Superior Deluxe Ocean Front - 484 sq. ft. Located in the Nizuc section of the resort with guaranteed oceanfront view and one king bed; in-suite double Jacuzzi; liquor dispenser w/whiskey, tequila, rum and vodka; private bath with shower; balcony, oceanfront. Additional amenities include flat screen LCD TV with satellite; complimentary unlimited phone calls to Mexico, USA and Canada (certain restrictions apply); complimentary wireless internet access; in-suite digital laptop-size safe; mini-bars stocked with sodas, bottled water and domestic beer; Farouk bath amenities; purified water.
Concierge Level - 484 sq. ft. Adults Only. Premium resort location. One king bed; in-suite double Jacuzzi; private bath with shower; balcony, ocean view. Additional amenities include flat screen LCD TV with satellite; complimentary unlimited phone calls to Mexico, USA and Canada (certain restrictions apply); complimentary wireless internet access; in-suite digital laptop-size safe; liquor dispensers containing whiskey, rum, tequila and vodka; mini-bars stocked with sodas, bottled water, juices and domestic beer; L'Occitane bath amenities. Exclusive Concierge Level Amenities: Private check-in/out; early check-in and late check-out (subject to availability); select room service menu; two 25 min. massages; nightly turndown service w/petit-fours; upgraded Espresso/American coffee machine; DVD player; iPod dock; radio-alarm clock CD player; pillow menu; aromatherapy; CHI professional blow dryer; exclusive concierge service; upgraded brands in in-room liquor dispenser; exclusive beach bag; private beach lounge chair area w/waiter service; private candlelight dinner at select locations (once per stay).
Family Deluxe - Families can enjoy larger space now in the Family Deluxe room category. This category includes two guaranteed connecting Superior Deluxe rooms, with a king bed in one room and two double beds in the other room. Rooms have either a garden or partial ocean view (subject to availability upon arrival). The rooms also have more kid-friendly amenities, including:
- Xbox 360/DVD player in room
- Selection of games for Xbox (Available upon request)
- Selection of DVD Movies (Available upon request)
- Welcome amenities for children
- Fun in the Sun Bucket Kit
- Mini bar stocked with kid-friendly drinks and snacks
- Mini bathrobes & slippers
- Kid's special room service menu
- L'Oreal Kids line bath product
Family Connections Luxury Suite - This premium Family Deluxe category will include additional amenities and services catering to couples who want to enjoy some private time during their family vacation. The 49 new family suites, located in Moon Palace’s family-friendly Sunrise section, will feature 2 guaranteed connecting rooms, accommodating up to six people. Perfect for large families, these family suites offer the comfort of keeping the family together while still providing parents the privacy they are used to at home.
The upgraded amenities in the Connections Luxury Suite with Nanny Service level will include:
- Private Nanny Services: For parents who want to spend some one-on-one time together without the little ones, Palace Resorts offers complimentary personal childcare services. Provided by Cancun Nanny Service, a member of the International Nanny Association offering qualified, certified, bilingual and friendly childcare professionals, this service is part of the all-inclusive package for “Family Connections Luxury Suite with Nanny Service” level guests. Guests have access to this service for up to two children ages 2-17 for an included three hours per day, between 7 a.m. and 12 a.m. For those who wish to have extended hours, additional time is available at an additional cost to the parents.
- Amenity: On arrival, kids will receive a Palace Resorts’ welcome treat, the Paleta Payaso, a popular among Mexican children
- Priority Access: Parents enjoy priority access to the Kid’s Club for faster drop off and ease of pickup. Kiddie Concierge Line: Kids have needs, too. Palace Resorts offers younger guests a direct extension to the kid’s club where they can call to ask questions and make special requests.
- In addition to superb family-friendly amenities including: X BOX with a menu of movies and video games suitable for children, a signature welcome kit for children featuring a variety of beach toys, specialized bathroom amenities just for kids, featuring L'oreal Kids products, Bathrobes and slippers for kids, Specialized Kids menu, Chocolate milk in the minibar, Candies and sweets, Cookies during turndown service
Presidential Suite - A premium two-bedroom suite, the Presidential provides two bedrooms, each with its own double Jacuzzi. One bedroom offers a king bed and private bath, the other two double beds, so up to six people can be accommodated (six adults, children, and infants combined). Oceanfront, ocean/pool view or mangrove view, subject to availability upon arrival. The ample living space includes a living room, dining room, half kitchen and half bathroom.
The roomy terrace is furnished with chairs and table and chairs for relaxing or dining in the fresh air.
Junior Golf Suite - Golfers in particular will appreciate the Junior Golf Suite with golf course view, which also includes the personal use of a golf cart during your stay. Designed for 2 adults with one king bed, the Junior Suite also provides a screened terrace and separate seating area.
Presidential Golf Suite - Designed for a larger group of up to 6 guests, including children and infants, this Two-Bedroom Suite is another favorite with golfers, and also includes the personal use of a golf cart during your stay. One bedroom features a king bed and private bath and the other features two double beds. Both bedrooms have a double Jacuzzi for private relaxation.
A living room, dining room, half kitchen, half bathroom and screened terrace offer ample space for your family or two couples to relax in comfort.
All rooms and suites throughout the Moon Palace contain fine furniture, gorgeous floral arrangements, soft lighting, beautiful artwork and paintings, and other decorative accents. Also available on request are
- Non-smoking rooms (based on availability)
- Handicapped rooms (based on availability)
- Rollaway beds (based on availability)
Superior Deluxe - Ocean Front, King Bed
Superior Deluxe - Ocean View, Two Double Beds
Family Deluxe - King Bed Side (Other side has two double beds)
Junior Golf Suite
Presidential Suite - Living Room/Dining Area